FAQs
Money Controls receives a wide range of questions from a variety of sources.
We have categorised and listed the most frequently asked questions with an appropriate answer for your information. Select the category that interests you to the link to relevant FAQs. If your question is not answered here then please get in touch with one of our offices or send in your query via the contact us section.
Investor Relations | Technical
Investor Relations Questions
Technical Questions
Note/Bill Acceptors
Coin Acceptors
- Which coin sets have been approved for use with Money Controls products?
- How do I program a new coin for coin acceptors in the field?
- How do I disable a particular coin from being accepted?
- How do I programme for token acceptance?
- I was unsuccessful in programming SR3 coin acceptors - am I doing something wrong?
- Which new products have replaced the 'C' series?
- How do I switch banks on the SR3 coin acceptor?
- How do we use the 'routing' plug on the SR5?
- How do I switch the 'routing' modes on the SR5?
- What do the different coloured covers signify on the C435?
- What is the difference between the Condor models?
- Tokens are not being accepted - what should I do?
- How can we program and identify more than one coin in the Condor Plus?
- Is it possible to sort coins with the Condor Plus?
Hoppers
- How do I identify pin 1 on the Compact Hopper?
- Can I convert my Universal and Compact hoppers to accept a different coin?
- Is there a formula to calculate the coin capacity of a hopper and can you explain it?
- Is the serial Compact Hopper compatible with the parallel version?
- Which coins have been approved for the Gamesman Side-exit and Gamesman Paytrak?
Support Tools
- Which Money Controls products can be programmed using ccProgrammer?
- When I installed ccProgrammer I was prompted for a password - what is it?
- How do I obtain a recharge code for my ccProgrammer?
General
- Which Money Controls products are Euro-compatible?
- Which Money Controls products are available now and which are to be launched soon?
ccTalk
Click here for ccTalk FAQs (PDF)
Investor Relations Answers
- Where can I find information about buying Money Controls shares?
Shares in Money Controls can no longer be bought on the London Stock Exchange. The company returned to private ownership in 2000 under our parent company Coinco, which itself is a privately owned company.
Technical Answers
Note/Bill Acceptors
- How do I inhibit a banknote on an Ardac WACS or Lumina?
Individual notes may be inhibited via DIL switches on the products. Please refer to the appropriate document Ardac WACS Technical Manual or Lumina Technical Manual for full details.
Coin Acceptors
- Which coin sets have been approved for use with Money Controls products?
Each product differs greatly and new coin sets are being qualified and updated continually. You can view the current status by clicking on Coin Sets. If you do not see the coin set you require then please contact the Technical Services department at Money Controls for up-to-date information.
- How do I programme a new coin for coin acceptors in the field?
This depends on which Money Controls coin acceptor you own. The following coin acceptors cannot be programmed to accept new coins in the field without the use of either the MP2B or CHP1 programming tool: C12X, C435, C220B, C420, C450 and C455.
The following advanced coin acceptors can be programmed to accept new coins in the field using ccProgrammer, ccTeach or ccEuroTeach programming tools, which maintain data at a high level of security: Condor Plus, SR3, SR5 and SR5R.
These acceptors may also be re-programmed using the 'Teach & Run' function, but this is dependent on the quality of the coins used and is only recommended as a 'quick fix'.
Please refer to the appropriate Technical Manual or contact our Technical Services department for further details.
- How do I disable a particular coin from being accepted?
There are a number of ways this can be achieved depending on the type of coin acceptor applicable. For parallel modes the relevant pin is pulled high using the appropriate DIL switch. For acceptors with ccTalk capability, the relevant serial command will inhibit or enable any coin. SR Series acceptors also include a MechTool function with inhibit/enable commands. In all cases, please refer to the appropriate Technical Manual for a step-by-step explanation.
- How do I programme for token acceptance?
In C435, Condor Plus, SR3 and SR5 acceptors, tokens can either be programmed as coins, or be programmed in memory designated for token groups. Tokens can be specified when ordering and therefore be programmed in the factory, or they can be programmed in the field using the 'Teach & Run' function, but this is only recommended as a 'quick fix'. Please refer to the appropriate Technical Manual or call the Technical Services department for further details.
- I was unsuccessful in programming SR3 coin acceptors - am I doing something wrong?
You are probably connecting the wrong product loom and using the wrong connector. Ensure you are using the SR3 loom, which can only be connected to the product serial connector, and not the SR5 loom which can be incorrectly inserted in the 10 way dil connector. To avoid this error occurring we have taken positive action to clearly label the two looms on new kits, but it is still important that the instructions are read beforehand to avoid mistakes. A further check is to make sure the diagnostic is operating as documented in the SR3 Technical Manual. This is the best way to determine if it is product or operator error.
- Which new products have replaced the 'C' series?
The SR Series replaces the 'C' Series. For Features and Benefits please see the SR Series Data Sheet (publication code CA001/A/0202) in the Product Solutions section of this website.
- How do I switch banks on the SR3 coin acceptor?
Please refer to page 14 of the SR3 Technical Manual for full details.
- How do we use the 'routing' plug on the SR5?
Please refer to page 23 of the SR5 Technical Manual for full details.
- How do I switch the 'routing' modes on the SR5?
- First, turn the rotary switch to position 'E'
- Set the bank select switch 1 to the desired position (Routing Plug mode = UP, EEPROM Routing mode = DOWN)
- Press and hold the 'program' button (situated underneath the rotary switch). The LED will change from green to red.
- Release the button, the LED will change back to green.
Please refer to page 33 of the SR5 Technical Manual for full details.
- What do the different coloured covers signify on the C435?
Please refer to the document C435 External Build History for full details.
- What is the difference between the Condor models?
Please refer to the appropriate document Condor Technical Manual or Condor Plus Technical Manual for full details.
- Tokens are not being accepted - what should I do?
First, make sure that the coin acceptor has been programmed for the token in question by checking the label on the reject gate cover - if it has then you should contact the Technical Services department for remedial action.
- How can we program and identify more than one coin in the Condor Plus?
Multiple coin (and multiple credit output) variants can be specified for the Condor Plus at the ordering stage. If an additional coin is required at a later stage then it can be programmed using the optional 'Teach & Run' function, which must have been requested at the ordering stage for inclusion. Please refer to the Condor Plus Technical Manual for full details.
- Is it possible to sort coins with the Condor Plus?
Yes - Condor Plus has a two-way sorter drive capability used in conjunction with the Condor Diverter.
Hoppers
- How do I identify pin 1 on the Compact Hopper?
Pin 1 on the Compact Hopper is the pin nearest the ejector finger and spring.
- Can I convert my Universal and Compact hoppers to accept a different coin?
Yes to both, but we recommend that the Universal conversion be done by Money Controls. The Universal Hopper uses only two belt sizes to cover most coin sizes, but for extreme sizes and the Euro coin set, three other tracks are now available:
- Small Thin Coin Track = 1.0 - 1.25mm thickness
- Small Coin Track = 16.0 - 20.9mm diameter
- Standard Coin Track = 21.0 - 30.0mm diameter
- Large Coin Track = 30.1 - 31.0mm diameter
- Euro Track = €2, €1, 50¢, 20¢ and 10¢
If you wish to convert a Compact Hopper yourself then please specify when ordering the following information for the relevant model:
- Fixed-disc Compact Hopper = Disc Bed Assembly + coinage
- Quick-change Compact Hopper = Quick Change Kit + coinage
- Is there a formula to calculate the coin capacity of a hopper and can you explain it?
Yes - click on Hopper Coin Capacity Calculator (.zip file - right click and Save Target As...) to activate the calculator. You can select a country and coin to automatically display typical coin capacities for a range of Money Controls hoppers. Alternatively, you can choose to enter your coin/token diameter and thickness dimensions. When done, click on the [Sum] button to calculate and display coin capacities. All coin capacity calculations are subject to a tolerance of ±10% due to random nature of stacking.
- Is the serial Compact Hopper compatible with the parallel version?
No - the serial Compact Hopper uses the ccTalk protocol, which is incompatible with any parallel protocol.
- Which coins have been approved for the Gamesman Side-exit and Gamesman Paytrak?
New coin sets are being qualified and updated continually. You can view the current status by clicking on Gamesman and Paytrak Build Numbers and coin range. If you require more information then please contact the Technical Services department at Money Controls for up-to-date information.
Support Tools
- Which Money Controls products can be programmed using ccProgrammer?
ccProgrammer can be used to program C435S, Condor Plus, SR3, SR5 and SR5R coin acceptors, and then can be used in conjunction with ccTeach and ccEuroTeach support tools.
- When I installed ccProgrammer I was prompted for a password - what is it?
The initial password for ccProgrammer when first installed on a PC is "ccProgrammer". On entry you will be prompted to change this password to another of your choice. Further details are contained in the instructions on the CD supplied with the kit.
- How do I obtain a recharge code for my ccProgrammer?
You should contact Money Controls Technical Services department by telephone (not e-mail on this occasion) and supply us with the serial number of your ccProgrammer and your company details.
General
- Which Money Controls products are Euro-compatible?
All Money Controls' products are compatible with the Euro (i.e. they can be programmed with the relevant data), but only the following are Euro-secure:
SR3, SR5 and SR5R for coins Lumina, MC2600 and Ardac WACS for notes.
- Which Money Controls products are available now?
Please refer to the Money Controls Product Solutions section for details.
